Terms of service

1. Who we are

Travel Easy is an Egyptian sole proprietorship registered with the Cairo Commercial Registry (No. 126545), tax registration 068-580-769, located at 5 Sayed Zakaria St., Masaken Sheraton, Cairo, Egypt.

Contact: +20 10 2698 7626 · info@traveleasy.tours.

2. Our services

We provide visa facilitation (requirement checks, document preparation and review, appointment coordination and follow-up), certified translation coordination and travel arrangements such as flights, hotels, tailored trips and Umrah.

We are not an embassy, consulate or government body. Visa decisions, processing times and appointment availability are determined solely by the relevant authorities, and no visa approval is guaranteed.

3. Your responsibilities

You agree to provide complete, accurate and genuine information and documents, and to tell us promptly about any change. We may decline or stop work on a file that contains false or misleading information.

4. Fees and payment

Service fees shown on our website are Travel Easy fees for our own work and are displayed in Egyptian pounds before you pay. Embassy, visa-centre, translation-authority, airline, hotel and other third-party charges are not included unless stated and are confirmed with you separately.

Online card payments are processed by Paymob. Card details are entered on Paymob’s secure checkout and are never received or stored by our website. A booking is treated as paid only after we receive a verified payment notification from Paymob.

5. Cancellations and refunds

Please contact us as soon as possible if you wish to cancel. Where we have not yet started work on your file, we will refund the service fee. Where work has started, any refund reflects the work already carried out. Third-party charges are subject to the third party’s own rules.

Approved refunds are returned to the original payment method through Paymob. Processing times depend on your bank.

6. Liability

We prepare every file with care, but we are not liable for decisions, delays or changes made by embassies, authorities, airlines, hotels or other third parties, or for losses arising from incomplete or inaccurate information you provide. Nothing in these terms limits rights you have under Egyptian consumer-protection law.

7. Governing law

These terms are governed by the laws of the Arab Republic of Egypt. Please contact us first so we can try to resolve any concern directly.